FAQ

FAQ

What Services do we offer?

Discounting, Administration and Training. Please have a look at Our services.

What are our fees ?

Our fees vary depending on the service you signed up for.

How long do we take to pay an account ?

Calculated from date of receipt of a complete claim, with all supporting documents, we pay your claim within 25 working days.

Why does the Compensation Fund process take so long ?

The typical reasons for delay in payment is usually caused by:
  • Documents required are missing.
  • Data on reports, especially dates, are incorrect.
  • Reports are incomplete or not signed.
  • Documents are illegible. Please have a look at Our services.

What is a payment reconciliation ?

A comparison between the amount
  • You billed
  • We validated, and
  • Paid by the Compensation Fund.

What is the difference between an old and a new account ?

Old and new accounts are calculated based on the date of injury and not on the date of service.

How do I get access to the Client Portal ?

You have to contact Madeleen on 012 364 0636 to get you registered.

How do I update the Gazetted rates on Traumaweb ?

You have to contact Madeleen on 012 364 0636 to assist with your annual update.