What Services do we offer? Discounting, Administration and Training. Please have a look at Our services.
How long do we take to pay an account ? Calculated from date of receipt of a complete claim, with all supporting documents, we pay your claim within 25 working days.
Why does the Compensation Fund process take so long ? The typical reasons for delay in payment is usually caused by: Documents required are missing. Data on reports, especially dates, are incorrect. Reports are incomplete or not signed. Documents are illegible. Please have a look at Our services.
What is a payment reconciliation ? A comparison between the amount You billed We validated, and Paid by the Compensation Fund.
What is the difference between an old and a new account ? Old and new accounts are calculated based on the date of injury and not on the date of service.
How do I get access to the Client Portal ? You have to contact Madeleen on 012 364 0636 to get you registered.
How do I update the Gazetted rates on Traumaweb ? You have to contact Madeleen on 012 364 0636 to assist with your annual update.